Refund policy

Refunds, Returns and Exchange Policy: 

We want every customer to be completely satisfied with their purchase, but if that is not possible, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and or in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pinkskate.com. You may also use our Contact Us Form.. Please note that returns will need to be sent to the following address: 

PINKSKATE, LLC

1225 Shiloh Blvd #236

ZION IL 60099

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@pinkskate.com. You may also use our Contact Us Form.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Print On Demand (POD) products are not eligible for return as they are created at the time of purchase. However, we will gladly offer you a refund if you are not satisfied with your POD purchase.  All other products are eligible for returns and exchanges.

All of our POD products include the following note in the product description (This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!)

All other Non POD products are eligible for returns.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

To request an exchange, please reach out to us at info@pinkskate.com or you may utilize our Contact Us Form. We will be happy to assist you with your request.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pinkskate.com.